Cliff Begg

Support Consultant @HSO

Reading, GB

A Support Consultant at HSO plays a crucial role in delivering specialized support services to clients, particularly focusing on Microsoft Dynamics 365 (D365) solutions. Their primary responsibilities include managing support tickets to ensure minimal disruption to clients, troubleshooting complex issues, and providing regular updates on ticket statuses. They also test developments before deployment and build strong relationships with key accounts, acting as trusted advisors. In addition to technical support, Support Consultants collaborate closely with other technical resources, application consultants, and project managers to ensure high-quality, timely, and effective resolution of customer issues. They engage in cross-team knowledge transfer, contribute to HSO\'s knowledge base, and participate in internal training programs to enhance service delivery.

University of Leeds

BA(Hons), Music

University of Portsmouth

Advanced National Diploma, Music

Carisbrooke high school

n/a, GCSEs