Cliff Livingston
Enterprise Architect @ ServiceNow | AI Evangelist | Platform Product Manager | GTM Strategy
- Role
- Senior Business Architect at ServiceNow
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Cliff Livingston
Cliff is a forward-thinking AI Enterprise Architect and seasoned Program Manager with…
Experience
Senior Business Architect
Feb 2025 — Present
Product Management:**- Partner with Product teams to enhance CSM, Sales & Order Management, and AI Agents, aligning features to real-world use cases- Tailor solutions like customer service management, lead-to-cash, and AI workflows to streamline operations and boost revenue- Drive product roadmaps for Sales and Service offerings, bridging field insights with platform innovation**Sales Leader:**- Lead pre-sales solutioning, RFPs, and client workshops to drive pipeline and deal velocity- Shape license and delivery deals with sales, ensuring alignment between scope and execution- Support staffing and delivery planning to de-risk projects and accelerate time-to-value- Driving quota over $10M for FY25**Digital Transformation:**- Drive customer success by implementing CSM and SOM to modernize operations, integrating AI tools and unified platforms to boost efficiency, compliance, and customer satisfaction- Building AI agents to optimize workflows increasing automation by 50% across Customer service and Sales functions- Architecting scalable, modern solutions for our Enterprise customers
Education
Texas State University
Bachelor of Business Administration (BBA)
The University of Texas at Austin
Artificial Intelligence and Machine Learning
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