Cliff Johnston
Enterprise Content Management Consultant @Cape Cod Healthcare
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WORK HISTORY
Enterprise Content Management Consultant @Cape Cod Healthcare
Troubleshoot and resolve technical issues related to Epic EHR and other applications supporting RCM, ensuring minimal disruption to patient care workflows• Design and implement FHIR interfaces to facilitate secure exchange of health information across providers, payers, and patients, supporting TEFCA initiatives• Collaborate with healthcare providers and IT staff to analyze requirements, identify gaps, and develop solutions that enhance patient data integrity and optimize RCM processes• Utilize ITIL methodologies to drive continuous improvement in system performance and support patient-centric record management
EDUCATION
Suffolk University - Sawyer Business School
MBA, Concentration on Information Systems
Louisiana State University
BSEE, Engineering
Suffolk University - Sawyer Business School
Master of Business Administration - MBA, Management Information Systems, General
Louisiana State University
Bachelor of Science - BS, Electrical and Electronics Engineering
ABOUT CLIFF JOHNSTON
Results-driven Technology Leader with 20+ years of experience in product development, quality management, and customer success leading high-performing teams with a determined focus on process improvement Industry pivot to Healthcare IT to utilize my vast technology background to help usher in AI revolution that will pull healthcare out of existential crisis, applying system-level thinking to bridge the gap between patient care and business optimization Proven ability to implement strategic solutions and improve efficiency. Currently contributing to Cape Cod Healthcare HIM team, focusing on RCM and patient-centric deliverables Streamlined backend workflows and processes with Python scripting and reduced incoming tickets for DMS solution by 50% in less than 6-months as content management consultant Enabled clinical decision-making by ensuring the accuracy, completeness, and accessibility of health records, while protecting patient data privacy and security by adhering to HIPAA regulations and implementing data governance policies Provided data analysis and reporting to support business intelligence, strategic planning, and operational efficiency
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