Cliff Hollen

About Cliff Hollen

I am a resourceful, driven, and focused professional with a seasoned customer success background, a history of optimizing and scaling client-facing processes, and a talent for aligning teams around common goals. I combine over 10 years’ experience providing client/partner success leadership and account management oversight for multiple high-profile organizations; delivering a highly differentiated customer experience that fosters brand-loyal clients; reinforcing customer success best practices through on-the-job training, continuous feedback, and mentorship; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization. I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in his team. I have the ability, expertise, and coaching skills to drive my team to success. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively. I am an effective listener who absorbs information like a sponge and doesn’t rush client interactions to close a deal. Rather than treat clients as a means to an end, I handle each one with patience and understanding. I listen to each customer’s goals and pain points so I can better align their needs with what I’m offering. This makes each customer interaction more relevant, meaningful, and solutions oriented.

Experience

1. Head of Account Management

   DriveCentric

   Sep 2025 — Present

Education

• The Ohio State University

  Aviation/Airway Management and Operations

  2003 — 2007

Skills

• Renovation
• New Business Development
• Negotiation
• Construction
• Budgets
• Strategic Planning
• Residential Homes
• Construction Management
• Custom Homes
• Contract Negotiation
• Project Management
• Team Building
• Contract Management
• Contractors
• Value Engineering