George Hamm

About George Hamm

I build customer success teams that drive measurable retention and revenue growth while transforming how organizations deliver value at every touchpoint.As Director of Client & Revenue Retention at Expedient, I lead strategic initiatives across the complete customer lifecycle, from onboarding through renewal, for one of the top-ranked managed services providers. My track record includes developing high-performing teams from inception, collaborating directly with C-suite executives, and identifying operational efficiencies that strengthen both customer relationships and business outcomes.What I Bring to the TableCustomer Success Architecture: I design and scale customer success programs that balance enterprise needs with personalized engagement, driving retention rates and account expansion across diverse segments.Voice of the Customer Leadership: Beyond collecting feedback, I build cross-functional VoC programs that translate customer insights into strategic action, ensuring every department understands and responds to client needs.Operational Excellence: I specialize in identifying process gaps and implementing solutions that streamline the customer journey while enhancing team productivity and effectiveness.Strategic Partnership: Working alongside leadership teams, I develop data-driven retention strategies that align customer success initiatives with broader business objectives.Experience Design: From intimate executive advisory boards to large-scale customer workshops, I create engagement opportunities that deepen relationships and uncover growth opportunities.My ApproachCustomer success isn\'t just about solving problems, it\'s about anticipating needs, building trust, and creating partnerships that deliver mutual value. I focus on empowering teams with the tools, processes, and strategic direction they need to transform customer interactions into lasting business relationships.Whether you\'re looking to strengthen retention strategies, build customer success capabilities, or optimize your customer experience programs, I\'m always open to connecting with fellow leaders who are passionate about putting customers at the center of everything we do.

Experience

1. Customer Success Coach and Mentor

   Catalyst Software

   Sep 2022 — Present

   Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become leaders in Customer Success or other post-sales functions, or who wish to elevate their career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

Education

• Belmont Abbey College

  Bachelor of Arts - BA, Business/Corporate Communications

  2012 — 2016

• State University of New York at Delhi

  Business

  1988 — 1990