Christina Fuentes
PX thought leader | Driving excellence through human understanding
- Role
- Customer Success Manager at NRC Health
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Christina Fuentes
Experienced healthcare administrator specializing in Patient Experience Management. Proven track record in strategic planning, data analytics, and cross-functional collaboration. Currently a Customer Success Manager at NRC Health, driving client retention and revenue growth. Certified Prosci Change Management Practitioner and Lean Six Sigma Green Belt. Passionate about enhancing patient engagement and satisfaction. Let’s connect to discuss how I can elevate your healthcare organization’s success.
Experience
Customer Success Manager
Sep 2021 — Present
Partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serveDevelop relationships with customers that promote portfolio development, expansion, retention, and loyaltyStrategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutionsLead insight-driven sales conversations with customers as you move them toward Human Understanding
Education
University of Houston-Clear Lake
Master’s Degree
2014 — 2016
Texas State University
Bachelor's Degree
2007 — 2009
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