Christina Fuentes

PX thought leader | Driving excellence through human understanding

Role
Customer Success Manager at NRC Health
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Christina Fuentes

Experienced healthcare administrator specializing in Patient Experience Management. Proven track record in strategic planning, data analytics, and cross-functional collaboration. Currently a Customer Success Manager at NRC Health, driving client retention and revenue growth. Certified Prosci Change Management Practitioner and Lean Six Sigma Green Belt. Passionate about enhancing patient engagement and satisfaction. Let’s connect to discuss how I can elevate your healthcare organization’s success.

Experience

  1. Customer Success Manager

    NRC Health

    Sep 2021 — Present

    Partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serveDevelop relationships with customers that promote portfolio development, expansion, retention, and loyaltyStrategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutionsLead insight-driven sales conversations with customers as you move them toward Human Understanding

Education

  • University of Houston-Clear Lake

    Master’s Degree

    2014 — 2016

  • Texas State University

    Bachelor's Degree

    2007 — 2009

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Christina Fuentes — Customer Success Manager at NRC Health in Houston, TX, US | Unifers