Cliejo Paul
Global Operations Leader | 15 Years in BPO, Payroll, HCM & Customer Support Delivery | Driving Service Excellence with a People-First Approach
- Role
- Manager at Paychex
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Cliejo Paul
Operations leader with over 15 years of experience delivering service excellence, driving…
Experience
Manager
May 2022 — Present · Bengaluru, IN
Led a team of 250+ employees, overseeing Payroll Operations for Small Business, Mid-Market, Enterprise, and high-revenue clients in the U.S.• Directly managed a leadership team comprising 12 front-line supervisors and 3 process leads, driving accountability, engagement, and high performance.• Oversaw day-to-day service delivery across payroll, employee & client maintenance, and billing operations, ensuring SLA, accuracy, and compliance targets were consistently met.• Managed multiple transitions and end-to-end projects from U.S. teams to the Global Capability Centre (GCC), building delivery frameworks from scratch and scaling teams to support growth.• Played a pivotal role in hiring, onboarding, and stabilizing new leadership by ensuring smooth hand-offs and continuity of operations during organizational changes.• Partnered cross-functionally with U.S. stakeholders, technology, and compliance teams to enhance workflows, resolve escalations, and improve client experience.• Contributed to GCC growth by implementing structured governance, operational best practices, and workforce planning models aligned to strategic goals.• Fostered a collaborative, inclusive team culture focused on ownership, development, and process excellence.
Education
Bangalore University
Bachelor's degree
2008 — 2011
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA
St. Joseph's College (Autonomous)
Pre-University
2005 — 2007
Skills
- Operations Management
- Training
- Customer Service
- Teamwork
- Team Management
- Vendor Management
- Microsoft Office
- Microsoft Word
- Recruiting
- Microsoft Excel
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