Susan Butler
Director of Product Management @Kerv.Ai
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WORK HISTORY
Director of Product Management @Kerv.Ai
Vancouver, BC, CA
At KERV interactive, Susan works as the Director of Product Management - cultivating people, products, and projects from within the development team.Susan is the subject-matter expert for several projects within the company, and engages in cross-team communication with Design, Ops, Marketing, Sales, and Strategy. She uses her previous QA managing skills to keep the products on track and with minimal issues.She also is the Project Manager for attaining SOC2, ISO27001, and TPN+ compliance, and mentors the IT and Security teams.
EDUCATION
Southwestern University
Bachelor of Arts (B.A.), Art History
California College of the Arts
Industrial and Product Design
SKILLS
ABOUT SUSAN BUTLER
Susan is currently the Director of Product Management, QA Manager, and Security Lead at KERV Interactive. Previously at KERV, she was a Support Engineer and neural net trainer. KERV is an interactive media company that is utilizing machine learning to create truly interactive video advertising. Primary tasks include: product planning, sprint planning, Jira management, Scrum master duties, user research, rolling out security initiatives, compliance tasks, creation and management of the QA process, Zendesk management, documentation creation and management, project management, and intern management. Susan is a true generalist. She has worked in a variety of situations - from one-on-one consulting to being a small cog in a large corporation. She routinely finds herself taking on extra roles that help with cross-team communication, managing documentation, refining internal and external processes, and being an empathetic advocate for customers, coworkers, and leadership.Susan is a personal privacy and security enthusiast, tech lover, and watercolor painter. She loves to help the average person feel more comfortable with their devices, apps, and place in the digital world.
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