Cletus Pinto

Solution Director - Enterprise Architect @Accenture

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Dec 2017 — Present

Solution Director - Enterprise Architect @Accenture

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Role: FS Enterprise Architect; FS Europe Solution Development Deputy Lead Lead multi-tower deals that provide technology (Application and System Integration) solutions integrated with the business process services solutions. For now, working on enterprise architecting Accenture Post-Trade Processing (APTP) deals. Key Responsibilities: • Integrated solutions across the IT & BPS towers • Understand the dependencies that each tower has, and ensure that the solution incorporates all the necessary elements • Global Solution lead for APTP opportunities.

SKILLS

AutomationCustomer RelationsWorkforce ManagementCall CenterCrmBpoCustomer ServiceDeal ShapingDigitizationFinancial ReportingBusiness Process Outsourcing (Bpo)Team ManagementPerformance ManagementTeam LeadershipChange ManagementOperations ManagementOffshoringResource ManagementLeadershipTeam BuildingContact CentreCall CentersCross-Functional Team LeadershipSlaTalent ManagementPeople ManagementContact CentersBusiness AnalysisOutsourcingBusiness Process ImprovementProcess AutomationManagementTelecommunicationsCustomer Relationship Management (Crm)Solution DevelopmentVendor ManagementCustomer SatisfactionCoachingTransitionsWorkflow Management

ABOUT CLETUS PINTO

Enterprise Architect with 24 years of Operations experience, delivering complex…

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