Clément Gaufreteau
Customer Success Manager @Pentera
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WORK HISTORY
Customer Success Manager @Pentera
Ville de Paris, FR
Client Relationship Management, Onboarding and training on CybelAngel tools- Customer retention and expansion: in charge of renewals and the entire sales process for opportunities identified within my portfolio- Customer Advisory: provide cybersecurity insights and best practices- Incident response: working hand in hand with cybersecurity analysts to address cybersecurity incidents- Business reviews and reporting: conduct regular business reviews, delivering tailored made to (1) consistently demonstrate CybelAngel’s value and (2) provide clients with key insights for board-level cybersecurity reporting- Cross team collaboration: work closely with Product, Analyst, and Sales teams to leverage client feedback, ensuring CybelAngel’s solutions align with customer needs and industry trends.
EDUCATION
Université Paris-Est Créteil
DUT Gestion des Entreprises et des Administrations, Affaires / gestion, général
Lycée Notre Dame de Sion Evry
Baccalauréat Economique et Social
IAE Paris-Est
Master degree in Business Development (Management Opérationnel des Réseaux Commerciaux), Business Devlopment, Management, Marketing, Business, Project Management
IAE Paris-Est
Licence Gestion des Entreprises en alternance, Business management
SKILLS
ABOUT CLÉMENT GAUFRETEAU
Customer Success Manager in Cybersecurity I Pentera I 6+ years of Customer Relationship Experience
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