Clemente Pescatore
Group Head Digital Costumer Care & Artificial Intelligence & Robotic Process Automation Nexi @Nexi Group
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WORK HISTORY
Group Head Digital Costumer Care & Artificial Intelligence & Robotic Process Automation Nexi @Nexi Group
Gestione e coordinamento di progetti di digitalizzazione a livello internazionale in ambito Finance (Chat Bot - Copilot) e Gestione Della Copilot-Factory di Gruppo- Introduzione dei sistemi di intelligenza artificiale base intent e generativa (OpeAi)per l’incremento del self care riducendo in un anno del 40% le interazioni Human e mantenendo la qualità del servizio- Gestione e coordinamento della Factory Robotica per il gruppo su varie tecnologie e molteplici integrazioni - Coordinamento di Large team di operations e IT, anche internazionali, per progetti di gestione clientela issuing e merchant- Trasformazione Digitale Multi Country su uniforme piattaforma e medesimo modello di Contatto- Operazioni di saving operativo e gestione investimenti tramite gare su prodotti e fornitori- Gestione del Large Budget investimenti e ricorsivi- Gestione dei Fornitori (riduzione del 10%)
EDUCATION
Management & Marketing Universal Business School
Master of Business Administration - MBA, Edimburg Scotland UK
Genesys university
IVR (GVP)
Genesys University
Common Platform 6.5
Avaya
Avaya Professional Design Specialist (APSS)Contact Centrr, Avaya Contact Center
Genesys University
Common platform 8
Universita’ Roma
Formazione
Accenture Business School
Business School, Amministrazione e gestione aziendale, generale
Genesys University
Pre Sales 8
Avaya
Avaya Professional Design Specialist (APDS) ContactCenter, Avaya Contact Center
ABOUT CLEMENTE PESCATORE
With over 26 years of experience in information technology, I specialize in digital transformation, customer care, and AI-driven solutions. As Group Head of Digital Customer Care, AI, and Robotic Process Automation at Nexi Group, I oversee international digitalization projects, including chatbot and copilot implementations, while managing the Copilot Factory. My work focuses on integrating intent- and generative-based AI systems to enhance self-care capabilities, reducing human interactions while maintaining service quality. At Nexi Group, I lead a multidisciplinary team, collaborating on robotic process automation across varied technologies and integrations. My mission is to drive innovative and efficient solutions within finance and customer service domains. I am committed to operational excellence and leveraging advanced technology to meet organizational objectives.
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