Clémence Jammet
Customer Support Manager @Lumivero
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WORK HISTORY
Customer Support Manager @Lumivero
Read more 🧑🤝🧑 Management• Managed a team of 3 individuals (daily supervision, training, recruitment, etc.).• Analyzed functional needs and areas of improvement in support to ensure an optimal level of customer satisfaction.• Restructured the support process and trained agents in the Scrum methodology.• Maintained continuous collaboration with the product team, developers, marketing, and sales teams. Cross-Functional Projects• Designed and tested the new DataViz tool to recommend the best visualization chart to users.• Participated in the development of the product roadmap and assisted in creating a product backlog to ensure transparency across all departments.• Implemented a maintainable and centralized internal history for all XLSTAT versions.• Organized European seminars (selecting various service providers, budget management, negotiations, coordination, program organization, etc.). Environment: Notion, JIRA, GitHub, SalesForce, Teams, Front, PowerBI, Excel.
EDUCATION
Le Mirail High School
High-School Diploma in Sciences
Université de Bordeaux
Master's degree in Public health
IUT de Bordeaux
BTEC Higher National Diploma in Computer sciences
IAE Caen
Master’s degree in Management of Health and Social Establishments
Institut de santé publique, d'épidémiologie et de développement (ISPED)
Master's degree in Health Informatics
Université de Bordeaux
Bachelor’s degree in Mathematics and Computer Science applied to Human and Social sciences
SKILLS
ABOUT CLÉMENCE JAMMET
Customer Support Manager
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