Clémence Blétry
Customer Success Lead @Goodays
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WORK HISTORY
Customer Success Lead @Goodays
Ville de Paris, FR
Team Leadership & Portfolio Ownership : Lead and develop a team of 4 CSMs; responsible for onboarding, performance management and talent development- Revenue Protection : Contribute to a structured renewal follow-up framework to anticipate contract discussions. Renewal and pricing discussions on strategic accounts to maximize retention and protect revenue- Operational Standardization : Designed and implemented a shared CSM Toolbox to standardize client follow-up, priorities and team execution- Customer Insight : Contributed to a cross-functional initiative to measure and structure client NPS, improving visibility on satisfaction and retention risks. Engage with C-level stakeholders to align customer engagement strategy with corporate KPIs and support long-term retention.
EDUCATION
IAE Aix en Provence
Master, Marketing, market research
Université Paris Dauphine - PSL
Master Degree, Marketing
SKILLS
ABOUT CLÉMENCE BLÉTRY
Business development manager & market researcher specialized in media. Excellent analysis and negotiating skills. Interested in mass consumption, media and digital marketing.Specialties: market research, profiling, Internet, business development, marketing, media, on-line, analysis, digital marketing, mobile marketing, design, communication
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