Colin Detweiler

Customer Quality Engineer @Hypertherm Associates

Hanover, NH, US

Serve as the focal point for product field performance monitoring to identify and pursue opportunities for improvement in warranty and/or customer satisfaction• Create data-driven action plans and facilitate cross functional team activities to resolve the issues• Work with Supply Chain Management (SCM) and Operations to develop strategies to maintain adherence to customer delivery targets• Ensure supporting internal/external processes operate within quality metric targets. Identify trends in quality performance and execute root cause analysis and corrective action plans• Leverage the corrective action system in response to internal/external quality issues through coordination of cross-functional teams• Set priorities based on data• Manage the warranty return process, facilitating root cause analysis of all returned parts, documenting results, and assigning issue ownership• Develop actionable reports from the Customer Relationship Management (CRM) system data