Carolyn Coney
Innovative Processes | Inclusive Support | Instructional Design
- Role
- Operations Trainer at HealthAxis Group
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Carolyn Coney
At the intersection of education and employee experience, my roles as a Learning…
Experience
Operations Trainer
May 2025 — Present
Collaborates closely with Business Analysts, Support, and Call Center teams to develop SOPs and Instructor-Led Training (ILT) for internal and external customers-Evaluates the effectiveness of programs through targeted assessments and surveys using Microsoft Office tools-Assists Business Operations through detailed review and analysis of insurance claims for customer accounts
Education
Florida State University
Bachelor's degree
Skills
- Communication
- Social Media
- Process Scheduler
- Healthcare Information Technology (Hit)
- Microsoft Office
- Group Instruction
- Operant Conditioning
- Customer Service
- Individualized Instruction
- Nonprofits
- Research
- Museum Education
- Instructional Design
- Non-Profits
- Teamwork
- Process Development
- Conservation Issues
- Project Management
- Animal Husbandry
- Teaching
- Time Management
- Event Planning
- Online Research
- Training
- Sharepoint
- Volunteer Management
- Animal Welfare
- Executive Management
- Animal Behavior
- Community Management
- Online Marketing
- Instructor-Led Training
- Management
- Leadership
- Troubleshooting
- Healthcare Industry
- Public Speaking
- Health Information Systems
- Salesforce.com
- Medical Terminology
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