Clayton King

About Clayton King

Top performing Sales and Distribution, Business Development, Strategy, Sales Operations and Product Management leader, for consumer service providers and global enterprises. Capable of managing multiple projects, balancing priorities and demands from the corporation or functional leadership team, including ability to assign priorities when appropriate through collaborative efforts. Ability to manage and lead cross-functionally, providing leadership and influence to drive new projects to completion on time and under budget. Deep understanding of support organization and support models, offers, and delivery models. Ability to communicate and articulate organizational vision, goals, and service programs direction at senior levels inside and outside of the business unit. Strong sales leader with channel program experience working with distribution points consisting of company owned retail, indirect sales channel, direct dealer distribution, master agents, sub-agent partners and national retail. Solution selling expertise leading sales professionals in both large and small sales organizations. Creation and maintenance of solutions and tools focused on driving sales, new business development, customer satisfaction, sales and operational productivity improvement tools. Goals include new value creation through sales leadership, product and service strategy, business and channel development, and strategic partnerships. Specialties: Telephony & cable technology and service, wireless carriers, indirect and value added reseller channel partner recruitment, sales models and sales process improvement, customer satisfaction improvement, extensive indirect and retail distribution experience. 20+ years in wireless products and telecommunications 16+ years business development, channel development, marketing, sales leadership and account management experience 10+ years direct sales, sales operations, product management and development experience

Experience

1. Vice President, Account Management

   Assurant

   Nov 2014 — Present · Englewood, CO

   Responsible for the planning, organizing, leading, control, and coordination of the provision of services to existing wireless carrier clients. Instrumental in developing short and long term goals for the growth of the wireless clients. Primary point of contact for assigned wireless clients and interface within Assurant to lead in the negotiation, strategy and provide solutions that will contribute to program growth and accomplish financial objectives. Responsible for all program management activities associated with the Device Protection programs including business reviews, operational performance, SLA adherence, etc. Lead the coordination of activities across all Assurant teams supporting the account including Sales, marketing, product development, legal, regulatory, compliance and manages all ongoing program changes. Responsible for achieving all financial targets for account (GWP, NOI, retention, etc.). Formulates policy and secures appropriate approvals. Then develops and administers procedures necessary to implement the approved policy. Responsible for the development and maintenance of an effective organization in various areas including: efficient work flow patterns; established performance standards; effective delineation of duties and responsibilities; suitable staffing levels; systems for timely communication of pertinent information. Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program. Provides information for management reports including Monthly Progress, Quarterly Reviews, Business Plan and more.

Education

• University of Utah

  Bachelor's Degree, Economics

  1984 — 1991

• Salt Lake Community College

  AS, Business Administration

  1987 — 1989

Skills

• Vendor Management
• Budgets
• Management
• Strategy
• Salesforce.com
• Contract Negotiation
• Product Management
• Business Strategy
• Solution Selling
• Leadership
• Customer Retention
• Sales
• Strategic Partnerships
• Business Planning
• Customer Satisfaction
• Training
• Quality Management
• Business Development
• Mobile Devices
• Team Leadership
• Sales Process
• Sales Management
• Wireless Technologies
• Leadership Development
• Operations Management
• Culture Change
• Call Centers
• Selling
• Profit Maximization
• Team Building
• Telecommunications
• Direct Marketing
• Channel Management
• New Business Development
• P&L Management
• Sales Operations
• Channel Partners
• Wireless
• Direct Sales
• Channel