Clayton Osiowy

Technical Support Manager @Qube Technologies

Calgary, AB, CA

On-boarding coworkers, distributors and customers with knowledge on how to install, repair and maintain continuous emission monitoring equipment.Working with customers and field staff to assist with field repairs and ensure everything is working optimally after the work has been completed.Driving remote diagnosis of devices to provide a mostly proactive customer support experience.Working flexible hours to provide convenient support to many countries around the world.Working with firmware and hardware team to improve the product by recognizing issues and providing consolidated tickets to provide frequency and severity of the issues.(Failure frequency, time to failure, specific symptoms, component that is failing, remote error messages/ or digital signature of failure if applicable)Providing reports to suppliers to help them identify engineering issues to help them improve their designs.First pass inspections of components, component level analysis of equipment that has failed.Shipping of equipment to customer or distributors.

S.A.I.T. (Southern Alberta Institute of Technology)

Diploma, Electrical Engineering Technology

Bowness High School

High School