Clayton Miles
Head of Delivery - Digital and Data Transformation @Control Risks
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WORK HISTORY
Head of Delivery - Digital and Data Transformation @Control Risks
London, GB
Responsible for business, programme, and delivery leadership, taking ownership for the end-to-end delivery of the 4D Digital Transformation Programme, encompassing MyControlRisks, Project Management App, and AI/Simon Says initiatives, meeting robust quality, timescale, and budgetary management constraints.Acted as the primary point-of-contact for stakeholders, providing regular updates and addressing issues.Championed strategic alignment across the 4D programme and its Product Managers / Product Owners to ensure delivery directly underpinned and enabled Control Risks\' broader corporate goals and objectives.Leadership, management and motivation of Delivery and Data Teams, promoting Continuous Improvement.End-to-end project and programme lifecycle management, encompassing planning, scope, risk, and issues.Promoted alignment and coherence between the 4D programme\'s technical roadmap and the associated product roadmaps, ensuring executable plans met long-term Product Vision.Successfully engaged with the Data Engineering team to ensure dependencies were met across the E2E 4D Digital Transformation Programme.Key contributions and successes:• Worked closely with cross-functional teams to align application development with business needs• Took the lead on recruiting BA’s and Delivery Managers within the London Delivery function • Co-ordinated sprint ceremonies, including planning, daily standups, retrospectives, and reviews • Established and maintained robust project management tools, processes, and best practices• Led development teams in India, Panama and South Africa to deliver highly-successful projects • Managed the innovation team in South Africa, which delivered low code solutions solving problems • Additionally-led data engineering teams, engaging on numerous reporting and dashboard projects• Championed innovation, working with the AI team on solutions to drive efficiency and reduce costs
EDUCATION
UNISA (Varsity College)
Bachelor of Commerce (BCom), Informatics
SKILLS
ABOUT CLAYTON MILES
Highly accomplished, dedicated and results driven, with 20 years of experience, leading complex, £multi-million digital transformation, data, and software-related programmes across multiple international industries.Strong communication skills, often acting as the liaison between business stakeholders and technical teams, clarifying technical details to non-technical audiences to secure stakeholder buy-in to deliver change.Accomplished in building strong client relationships, establishing executive-level governance, aligning delivery roadmaps with corporate strategy, and driving measurable business outcomes, and innovation.Expertise in delivering Digital Transformation Programmes, directing large-scale, cloud-based (Azure) implementations, including Identity Management (KYC/GDS standards), AI/ML, and client-facing portals.Commercially astute and business focused, with demonstrable success of winning repeat business, and extending contracts, notably generating over £5m in repeat revenue from key client accounts (Amido).International experience, having led diverse teams located both locally and across several geographies, multiple time zones, scaling delivery capabilities, and championing a culture of Continuous Improvement.Let’s connect to discuss how I can contribute to your organisation\'s success.
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