Clayton Matthews

Director of Claims @Oakbridge Insurance

Macon, GA, US

Clayton Matthews has served as the Director of Claims at Oakbridge since 2022, leading the centralized claims department with supervision of the corporate claims liability. He focuses on delivering comprehensive loss reporting, in-depth research, and strategic advisory and advocacy services to both internal teams and clients. With three decades of experience, Clayton has consistently fostered a culture of excellence and continuous improvement within operations. Clayton’s deep knowledge of the claims process and insurance operations has established him as a subject matter expert. He has contributed to numerous magazine and website articles and books on topics such as catastrophe management, combating cyber fraud, and improving the customer experience. His dedication was recognized in 2023 when he received the Risk and Insurance magazine Risk All-Star Award. Clayton’s role involves high-stakes interactions with clients and carriers, where his consultative expertise helps clarify the claims process and helps provide actionable guidance. Clients appreciate his breadth of knowledge, leaving them informed and confident in the support they receive. Carriers value his practical, collaborative problem-solving approach to achieve positive outcomes.

Lambuth University

Bachelor of Science (B.S.), Political Science, History