Clayton Matthews
Director of Claims | Claims Process Expert, Strategic Leader
- Role
- Director of Claims at Oakbridge Insurance
- Location
- Perry, GA, US
- LinkedIn followers
- 500 followers
About Clayton Matthews
A child of God first and foremost. Since 2022, Oakbridge Insurance has benefited from…
Experience
Director of Claims
Apr 2022 — Present · Macon, GA, US
Clayton Matthews has served as the Director of Claims at Oakbridge since 2022, leading the centralized claims department with supervision of the corporate claims liability. He focuses on delivering comprehensive loss reporting, in-depth research, and strategic advisory and advocacy services to both internal teams and clients. With three decades of experience, Clayton has consistently fostered a culture of excellence and continuous improvement within operations. Clayton’s deep knowledge of the claims process and insurance operations has established him as a subject matter expert. He has contributed to numerous magazine and website articles and books on topics such as catastrophe management, combating cyber fraud, and improving the customer experience. His dedication was recognized in 2023 when he received the Risk and Insurance magazine Risk All-Star Award. Clayton’s role involves high-stakes interactions with clients and carriers, where his consultative expertise helps clarify the claims process and helps provide actionable guidance. Clients appreciate his breadth of knowledge, leaving them informed and confident in the support they receive. Carriers value his practical, collaborative problem-solving approach to achieve positive outcomes.
Education
Lambuth University
Bachelor of Science (B.S.), Political Science, History
1996 — 2000
Skills
- Claims Resolution
- Property Damage
- Legal Liability
- Commercial Lines
- Liability
- Liability Analysis
- Commercial Insurance
- Claims Handling
- Professional Liability
- Insurance
- Claims Management
- Management
- Arbitration
- Casualty Insurance
- Commercial Vehicle
- General Insurance
- Subrogation
- Casualty
- Property & Casualty Insurance
- Claim
- Litigation Management
- Claim Investigation
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