Clay Wells

About Clay Wells

With over 10 years of experience in leading business transformation and operational excellence initiatives, I am a Certified Agile Product Owner, Prosci Change Manager, and Lean Six Sigma Black Belt who is passionate about creating remarkable customer experiences and delivering sustainable results. As an Enterprise Program Manager at Equitable, I am responsible for designing, delivering, and implementing enterprise-wide transformation programs for the Chief Transformation Office.My specialties include general management, customer relationship management, business process transformation, change management, risk management, and document and business process outsourcing. I have successfully led cross-organizational program teams, managed complex client relationships and stakeholders, and contributed to multi-million dollar savings in labor and process improvement efficiencies. I have also received multiple honors and awards for my achievements, such as the Special Achievement Award from State Farm and multi-year winner of Xerox President\'s Club. I am always eager to learn new skills and apply them to solve challenging problems and create value for my organization and clients.

Experience

1. Lead Manager-strategic Programs, Chief Transformation Office

   Equitable

   Aug 2019 — Present · Syracuse, NY, US

   Certified Change Manager with responsibility for leading enterprise wide transformation programs for the Chief Transformation Office.Lead cross-organizational program teams to design, deliver, and implement transformational change.Note: Equitable separated from AXA US in January 2020.

Education

• Washington University McKelvey School of Engineering

  Certificate in Agile Product Ownership

• USC Marshall School of Business

  eCommerce: Strategies for the New Marketplace, Certification

  2000 — 2000

• Washington University in St. Louis - Olin Business School

  MBA

• Learning Tree University

  eMarketing Certification

• Center for Creative Leadership

  Leadership Program

• University of Michigan College of Engineering

  Master Black Belt in Operational Excellence (Six Sigma) In-Progress

• Adrian College

  BBA, Management

• Harvard Law School

  Certificate in Negotiation and Dispute Resolution

• University of Michigan College of Engineering

  Master Black Belt in Operational Excellence (Six Sigma)

Skills

• Project Management
• Risk Management
• Operations Management
• Sales Operations
• Account Growth
• Professional Services
• Financial Reporting
• Dmaic
• Operational Excellence
• Pmp
• Budgeting
• Saas
• Service Delivery
• Business Analysis
• Enterprise Software
• Budgets
• Financial Analysis
• Crm
• Lean Six Sigma Black Belt
• Analysis
• Strategy
• Six Sigma
• Value Stream Mapping
• Process Improvement
• Business Process Improvement
• Cross-Functional Team Leadership
• Program Management
• Dfss
• Bpo
• Minitab
• Business Process
• Business Process Re-Engineering
• Vendor Management
• Client Relationship Building
• Client Interfacing
• Account Management
• Project Portfolio Management
• Customer Satisfaction
• Corporate Governance
• Team Leadership