Clay Robblee

About Clay Robblee

The most exciting thing about my current role as a Services Leader is the opportunity to operate at the three-way intersection of Technology, Service, and Business Challenges. When you add high-performance teams into this mix, you get solutions that are precisely mapped to customer needs. I believe that empowering team members is the best way to create and deliver customized solutions, and my leadership style reflects my belief in putting others first. The ability to solution “outside the box” allows me to thrive in a paradigm of evolving technology and shifting priorities. My innovative thinking also allows me to see across the diverse challenges of global customers and synthesize transformational, fit-for-purpose solutions. I have a long track record of success leveraging cross-functional leadership to drive project and program execution across diverse service types, including professional, support and managed services. I strategically manage internal and external stakeholders and employ varied business and consumption models. I know when to take the traditional route and when to apply new, complex models to maximum effect. My 17 plus years of IT services leadership experience have taught me that excellent Service Creation and Service Delivery never takes place in a vacuum. It requires a carefully cultivated network of relationships and partnerships. I excel in building and strategically applying the same to maximize value for all stakeholders. My specialties include: customer engagement, customer advocacy, cross-functional leadership, relationship-building, communication, service management, complex service delivery

Experience

1. Solution Design Executive

   Cisco

   Mar 2018 — Present · Raleigh, NC, US

   Lead Cisco Sales Track as part of Global Lifecycle Selling Initiative» Serve as coalescing leader within Strategic Engagement Team pursuits – cloud, hybrid, on-premise solutions» Created and continue to evolve Cisco’s Lifecycle Selling Framework, enabling tools & training, in use by Sellers and Partners globally» Establish Service Strategies to meet the customer business requirements for cloud, hybrid, or on-premise solutions» Engage directly with executive stakeholders to shape strategic initiatives and digital transformations» Leverage a deep knowledge base and experience with professional/managed services, and complex governance models

Education

• James Madison University

  BS, Geography & Political Science

  1991 — 1995

• North Carolina State University

  MBA, Services & Supply Chain Management

  2008 — 2010