Clay McFarland

About Clay McFarland

As Regional Vice President of The UPS Store for the Southwest United States, I lead a dedicated operations team supporting nearly franchise and corporate-owned locations. With over 15 years of executive experience in diverse industries and an MBA, I focus on driving revenue growth, enhancing profitability, and improving operational efficiency for the region. My core strengths lie in team building, customer satisfaction, process improvement, and program execution. Collaborating with my team, I’ve championed initiatives to refine customer experience, streamline operations, and unlock new business opportunities. Grounded in servant leadership, I prioritize fostering a collaborative culture that empowers teams, builds trust, and inspires sustained excellence.

Experience

1. Regional Vice President

   The UPS Store

   Jul 2023 — Present · San Diego, CA, US

Education

• San Diego State University

  Graduate Studies- Fowler School of Business, Business Administration, Management and Operations

  2017 — 2018

• Missouri State University

  Master of Business Administration, MBA, Business Administration and Management, General

  2018 — 2019

• Texas A&M University–Central Texas

  Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

  2011 — 2013

Skills

• Team Building
• Management
• Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Budgeting
• Profit
• P&L Management
• Event Planning
• Operations Management
• Microsoft Word
• Team Leadership
• Time Management
• Troubleshooting
• Forecasting
• Hiring
• Performance Management
• Program Management
• Process Scheduler
• Leadership
• Account Management
• Grocery
• P&L
• Multi-Unit
• Driving Results
• Income Statement
• Merchandising
• Customer Satisfaction
• Training
• Store Management
• Loss Prevention
• Budgets
• Supermarkets
• Employee Relations
• Strategic Planning
• Selling
• Store Operations
• Pricing Strategy