Claudius A.
Technical Support Engineer| SaaS Specialist | Cloud Storage | Office 365, Google Workspace, SQL, OpenSearch, Zendesk | Former Help Desk Analyst @ PharMerica | ServiceNow, Bomgar
- Role
- Saas Technical Support Engineer L1 at Kaseya
- Location
- Lake Wales, FL, US
- LinkedIn followers
- 500 followers
About Claudius A.
I am a SaaS Support Specialist at Kaseya, a leading provider of IT and security…
Experience
Saas Technical Support Engineer L1
Sep 2023 — Present · Orlando, FL, US
Troubleshoot and resolve technical problems involving multiple SaaS products regarding phishing campaigns, custom alerts, cloud storage, AI integrated spam filters, etc. Continuously manage ticket backlog, documenting support activities in the Help Desk ticketing system. Respond to incoming support inquiries via various channels, including chat, phone, and email resolving technical issues promptly. Build and maintain ongoing relationships with customers, delivering top-notch technical support.
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