Claudio Meloni
Customer Operations Manager @Laundryheap
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WORK HISTORY
Customer Operations Manager @Laundryheap
Managing a team of 5 specialists, handling complex escalation cases while promoting a culture of innovation and cooperation. Providing functional direction, coaching, and performance management to the team, and making decisions on how to efficiently handle escalated/difficult situations while maintaining excellent customer satisfaction. Coordinating with other managers, Quality assurance and relevant stakeholders, defining and tracking relevant KPIs, improving processes, and managing staff 1to1s and appraisals.
EDUCATION
Università degli Studi di Sassari
Bachelor's degree, Communication, Journalism, and Related Programs
ITCG Attilio Deffenu
High School Diploma, Accounting and Business/Management
Università degli Studi di Sassari
Master's degree, Digital Communication and Media/Multimedia
ABOUT CLAUDIO MELONI
Self-motivated and detail-oriented Customer Operations professional with proven expertise…
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