Claudio Pozzi
GM/Product Management (AI Agents, ML, Cloud-based / SaaS services), Management Consulting, Corporate Development, M&A
- Role
- Product Leader - Applied Ai Solutions (Amazon Connect) at Amazon Web Services (AWS)
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Claudio Pozzi
Seasoned product and business leader with 20 years of experience spanning product management, digital transformation, and corporate strategy. Currently driving innovation in autonomous agents and workplace automation at AWS, implementing AI-powered solutions that transform enterprise operations at scale. Most recently drove innovation in cloud-based, AI-powered software applications at scale in Marketplace technology, delivering significant business impact and revenue growth.Passionate about the intersection of AI, autonomous agents, workplace automation, enterprise transformation, and Marketplace technology. Focused on establishing Amazon Connect as an Enterprise automation platform to deliver comprehensive workflow automation and AI-powered business outcomes.Adept at leading complex global initiatives and building high-performing organizations in fast-paced environments (global team of 40+ across multiple regions, spanning Product Management, UX Design & Research, Data & Applied Science, and Technical Customer Success).
Experience
Product Leader - Applied Ai Solutions (Amazon Connect)
Jan 2025 — Present · Seattle, WA, US
Leading several strategic initiatives with Amazon/AWS teams and external clients to implement autonomous agents and workplace automation solutions across the organization. Driving Amazon Connect\'s evolution as an enterprise automation platform.Key Focus Areas:Autonomous Agent Implementation: Pioneering AI-powered autonomous agents for contact center operations and back-office automation, leveraging Amazon Connect\'s native AI capabilities to transform enterprise workflows and deliver measurable business outcomes.Strategic Enablement and Migration: Partnering with internal Amazon/AWS teams to drive Amazon Connect adoption, demonstrating product capabilities and modernizing contact center solutions with AI-powered automation.Enterprise AI Solutions at Scale: Building on proven track record of delivering AI-driven enterprise solutions that reached mainstream adoption at Amazon, now focused on establishing autonomous agents as the foundation for enterprise-wide workplace automation.
Education
SDA Bocconi
Master of Business Administration - MBA, Business Administration
Università Politecnica delle Marche
Master Degree, Civil Engineering
The Wharton School
MBA Exchange, Business Administration
The University of Edinburgh
Master of Science - MS, Mechanical & Structural Engineering
Skills
- Customer Relationship Management
- Corporate Finance
- Strategic Consulting
- Management Consulting
- Engineering
- Competitive Analysis
- Concrete
- Mergers & Acquisitions
- Crm
- Organizational Development
- Consulting
- Due Diligence
- Change Management
- Industrial Goods Operations
- Civil and Fire Engineering
- Negotiation
- Market Analysis
- Financial Modeling
- Leadership
- Business Analysis
- Business Development
- Problem Solving
- Business Planning
- Strategy
- Project Management
- Business Strategy
- Asset Management
- Program Management
- Strategic Planning
- Energy Power and Distribution
- Business Transformation
- Management
- Energy
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