Claudio Genua

Senior Manager Customer Experience @FedEx

Mississauga, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jun 2007 — Present

Senior Manager Customer Experience @FedEx

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SKILLS

ForecastingOperations ManagementSales OperationsCustomer ServiceLeadershipPerformance ManagementCrmCustomer ExperienceManagementTeam BuildingAir FreightSupply ChainProcess ImprovementCross-Functional Team LeadershipTransportationAccount ManagementChange ManagementLogisticsCustomer SatisfactionTeam LeadershipCoaching

ABOUT CLAUDIO GENUA

I’m a seasoned Customer Experience and Operations leader with over 26 years of success driving service excellence, team engagement, and organizational growth. I’m passionate about elevating the customer journey, aligning people, process, and technology to deliver seamless, efficient, and meaningful experiences across every channel.Known for my adaptability and results-oriented leadership style, I take pride in developing high-performing teams and fostering a culture of accountability, innovation, and continuous improvement. Throughout my career, I’ve focused on delivering measurable impact through enhanced customer satisfaction, empowered teams, and sustainable business success, consistently driving operational excellence, growth, and meaningful connections that elevate both people and performance.

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