Claudio da Silva

Senior Customer Success Manager (Hybrid) @Getty Images

Chicago, IL, US

Senior Customer Success Account Manager works with contracts of mid-level spend value and mid-level complexity in the Brazilian market. These accounts should have room for hunting/growth with additional departments, subsidiaries, or affiliates.​- Renews contracts (smaller volume account base, Contracts would be in a higher spend band, mid-level spend & complexity)​- Meets or exceeds sales target​- Pro-active outbound/ strategic account planning​- Renewal process- discovery conversations, consultative solution selling, renewal negotiations & closures​- Negotiates contract terms that meet clients’ needs yet maximize efficiencies and revenue streams for Getty Images- Works closely with product specialists and supporting departments in structuring and executing renewal contracts- Cultivate relationship at enterprise level, build relationships with internal advocates, & find new departments/contacts within account base- Client support- user set ups, pricing quotes, research & general inquiry support​- Conduct onboarding and mid year reviews- Proactive client support throughout the subscription term - mid year reviews & provide client updates on trends, new products & website enhancements​- Uses Salesforce effectively to manage the business​- Conduct 1-3 in-person meetings per year or attend industry events.

Universidade Presbiteriana Mackenzie

Graduate Degree, Specialization in Leadership and Human Development

Cornell University

Certificate, Diversity and Inclusion

Universidade Federal do Rio Grande do Norte

Bachelor, Communication and Media