Claudio da Silva
Senior Customer Success Manager na Getty Images
- Role
- Senior Customer Success Manager (Hybrid) at Getty Images
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager (Hybrid)
Nov 2021 — Present · Chicago, IL, US
Senior Customer Success Account Manager works with contracts of mid-level spend value and mid-level complexity in the Brazilian market. These accounts should have room for hunting/growth with additional departments, subsidiaries, or affiliates.- Renews contracts (smaller volume account base, Contracts would be in a higher spend band, mid-level spend & complexity)- Meets or exceeds sales target- Pro-active outbound/ strategic account planning- Renewal process- discovery conversations, consultative solution selling, renewal negotiations & closures- Negotiates contract terms that meet clients’ needs yet maximize efficiencies and revenue streams for Getty Images- Works closely with product specialists and supporting departments in structuring and executing renewal contracts- Cultivate relationship at enterprise level, build relationships with internal advocates, & find new departments/contacts within account base- Client support- user set ups, pricing quotes, research & general inquiry support- Conduct onboarding and mid year reviews- Proactive client support throughout the subscription term - mid year reviews & provide client updates on trends, new products & website enhancements- Uses Salesforce effectively to manage the business- Conduct 1-3 in-person meetings per year or attend industry events.
Education
Universidade Presbiteriana Mackenzie
Graduate Degree, Specialization in Leadership and Human Development
2018 — 2022
Cornell University
Certificate, Diversity and Inclusion
2022 — 2022
Universidade Federal do Rio Grande do Norte
Bachelor, Communication and Media
2006 — 2009
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