Claudio Amaral
Director of Operations @Sonesta International Hotels
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WORK HISTORY
Director of Operations @Sonesta International Hotels
Miami-Fort Lauderdale, FL, US
Sonesta Fort Lauderdale Beach
EDUCATION
Broward College
Associate of Arts (A.A.), Business Administration and Management, General
Florida International University - College of Business
Bachelor's Degree, Hospitality Administration/Management
SKILLS
ABOUT CLAUDIO AMARAL
With over 12 years of experience in the hospitality industry, I am a passionate and certified hotel leader who strives to motivate and build teams to deliver exceptional customer experiences and operational excellence. I have a bachelor\'s degree in hospitality administration and management from Florida International University, and I speak three languages: Portuguese, English, and Spanish.As the Director of Operations at Sonesta Hotels, I oversee the daily operations of a 240-room beachfront hotel, managing large projects and generating revenue in all avenues of the operation. I have successfully increased guest satisfaction, employee engagement, and financial performance by implementing innovative strategies, best practices, and continuous improvement initiatives. I also leverage my skills and credentials as a certified trainer to develop and coach the staff and managers, fostering a culture of learning and collaboration. I am always eager to connect with past and present associates, and to explore new opportunities and challenges in the hospitality field.
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