Claudine Starkey

About Claudine Starkey

Strategic and collaborative leader with extensive experience helping companies achieve results through exceptional operational leadership. Excels at building and maintaining relationships, diagnosing and solving problems across all aspects of the operating model, as well as leading teams in a fast-paced environment.

Experience

1. Director of Agency Operations

   Colle McVoy

   Jan 2025 — Present

   The Operations Director plays a pivotal role in enhancing the agency’s agility and efficiency. This role is responsible for identifying opportunities to drive efficiency, foster collaboration, and ensure successful adoption of tools and processes. Responsibilities: • Own and triangulate the planning of multiple high-impact tools and processes to enhance operational efficiency, allowing the organization to quickly adapt to the changing business needs. • Ensure the successful adoption and ongoing evolution of Adobe Workfront by acting as the System Admin and owner of the Workfront roadmap.• Lead the successful discovery and implementation and new systems and tools, as well as the adoption and change management within the Agency.• Develop and manage agency-wide templates and onboarding material in support of processes and tools. • Partner with Stagwell on the procurement of agency business tools. • Manage Agency AI roadmap and workstream in support of business objectives. • Partner with Creative leadership and Head of Brand Marketing and Communications to ensure the Agency website supports business needs and is updated in a timely fashion.• Collaborate closely with senior leadership and cross-discipline teams to define process requirements to help achieve desired outcomes• Ensure timely execution of owned initiatives, keeping responsible parties on track and engaged with agency priorities.• Partner directly with the SVP Operations to translate high-level executive directives into actionable plans, ensuring clear and timely communication and collaboration to ensure key stakeholders are engaged, track progress and close the feedback loop on strategic initiatives• Monitor industry trends and emerging technologies to enhance operational efficiencies and best practices.• Foster a culture of continuous improvement, encouraging innovation and efficiency within the agency and among senior leaders.

Education

• University of Wisconsin-Stout

  Bachelor of Science (BS), Business Administration and Management, General

Skills

• Marketing
• Retail
• Leadership
• Brand Management
• Merchandising
• Strategy
• Marketing Strategy
• Strategic Planning
• E-Commerce
• Team Leadership
• Team Building
• Project Management
• Advertising
• Marketing Communications
• Sales
• Cross-Functional Team Leadership
• Project Planning
• Team Motivation
• Leadership Development
• Business Process Improvement
• Organizational Performance Management
• Process Improvement