Claudine Ceresia
Bilingual Manager, Grs Operations and Administration @Sun Life
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WORK HISTORY
Bilingual Manager, Grs Operations and Administration @Sun Life
Hire, train and coach new client facing professionals.• Lead the daily operations of 15 client facing professionals insuring high quality service and continuous improvement.• Manage the development and implementation of departmental initiatives and projects.• Measure metrics, service quality and engagement impacting the business and client satisfaction.• Direct a large portfolio of diverse clients.• Analyze complex situations and generate creative solutions.• Provide operational support to ensure compliance with proper policies and procedures.• Support staff with individual career development, workload balancing, resource planning and managing performance.
EDUCATION
HEC Montréal
Business Administration
Sheridan College
Honours Diploma in Project Management
Université de Montréal
Bachelor of Visual Arts
SKILLS
ABOUT CLAUDINE CERESIA
I’m a business operations leader who is passionate about process optimization, change management and system implementations. My expertise includes:* Process, procedures, customer service standards and best practices implementation.* Data analysis, interpretation, strategy development and plan execution.* Project/ Program design and management.* Generating new ideas and devising feasible action plans to diverse problems. Please don\'t hesitate to contact me!c•••••••@cogeco.ca90••••••42
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