Claudia Stephens

About Claudia Stephens

Highly skilled professional with versatile experience coordinating, planning, and supporting daily operations and providing comprehensive support for executives, maintaining schedules to meet multiple priorities. Diverse experience in customer service, technology, telecommunications, website, and retail operations.

Experience

1. Company Owner

   The Miniature Building Authority, Inc

   Jan 2001 — Present · Bethlehem, GA, US

   Manage online order process from receipt through fulfillment, including credit card processing and payments via check and PayPal. Provide courteous customer service and same day resolution via phone or email, and follow-up to ensure customer satisfaction. Ensures website is operating as designed and that product descriptions and depictions are accurate. Key Contributions:• Created and maintains presence on social media sites Facebook, Twitter, Pinterest, LinkedIn, as well as a Wordpress Blog to promote The Miniature Building Authority via press releases and product updates.• Provides courteous customer service and same day resolution via phone or email and follows-up to ensure customer satisfaction.• Used experience gained in retail operations to design and implement a user experience that is intuitive, organized, and exciting for the shopper.

Education

• Dekalb Community College

  Administration of Justice

  1982 — 1984

Skills

• Fax
• Copying
• Organization Skills
• Meeting Scheduling
• Html
• Management
• Data Entry
• Microsoft Word
• Facebook
• Microsoft Office
• Online Advertising
• Social Networking
• Invoicing
• Microsoft Outlook
• Confidentiality
• Leadership
• Listening to Customers
• Communication
• Filing
• Web Design
• Deposits
• Customer Service
• Office Administration
• Social Media Marketing
• Microsoft Excel
• Software Documentation
• Social Media
• Outlook
• Administrative Assistants
• Teamwork
• Research
• Travel Arrangements
• Training
• Customer Satisfaction
• Time Management
• Cashiering
• Proof Reading