Claudian Kadibu
Team Manager - First Line Technical Support @Enverus
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WORK HISTORY
Team Manager - First Line Technical Support @Enverus
With 15 employees reporting to me across 4 regions (US, UK, Singapore and India), my tasks involve: Contributing to the company\'s values - One team (build trusting relationships between teams), Partners for Life (maintain strong relationships with our customers) and courageous innovation (Innovate courageously).Participating in the hiring process, performance management and firing of T1 unproductive personnel.Management of merit and promotions for my direct reports.Setting goals for my team and mentoring for career progression.Managing performance based on goals. Serving as a point of escalation for internal and external issues. Maintaining the team\'s morale during challenging times.
EDUCATION
Brunel University
Master's Degree
Brunel University
Bachelor's Degree
ABOUT CLAUDIAN KADIBU
I am an accomplished professional with a proven success exceeding individual/departmental targets and KPI by motivating and coaching a high-performance team. I have a proven capacity to increase distribution as well as expand deep product set through collaboration with product team. I have the ability to work closely with multiple stakeholders, including product, legal, fund Ops, marketing, and investment. I possess expertise in mitigating production and operational issues through demonstration of extensive analytical, diagnostic, and problem-solving skills. I am skilled at exceeding individual and departmental targets and KPI by motivating and coaching a high-performance team. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organisational expectations, creating a win-win scenario for everyone involved! Please feel free to contact me at c••••••••@hotmail.com with any thoughts, comments, or questions about my work.
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