Claudia L Shulman
CSR Tier 2 at Drake Software | Mastering Support Solutions
- Role
- Tax Consultant at Drake Software
- Location
- Franklin, NC, US
- LinkedIn followers
- 500 followers
About Claudia L Shulman
With over nine years of experience in customer support, I am a seasoned professional who delivers high-quality service and solutions to clients at Drake Software, a leading provider of tax preparation software. I have a Masters in Communications with a focus on fundraising, which enables me to communicate effectively and persuasively with diverse audiences and stakeholders. As a CSR Tier 2, I handle complex and escalated support issues, provide guidance and training to junior staff, and collaborate with cross-functional teams to improve processes and customer satisfaction. I also leverage my lead generation and business development skills to identify and pursue new opportunities for revenue growth and retention. I am passionate about helping customers achieve their goals and solving their problems with innovative and user-friendly technology.
Experience
Tax Consultant
Oct 2016 — Present
Education
New York Institute of Technology
Masters, COMMUNICATIONS TECHNOLOGIES/TECHNICIANS AND SUPPORT SERVICES
1995 — 2006
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