Claudia Hardt
Customer Service & Content Creator @Power Kitchen
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WORK HISTORY
Customer Service & Content Creator @Power Kitchen
Toronto, ON, CA
Power Kitchen is a Toronto-based meal prep delivery service dedicated to providing fresh, chef-prepared meals for fitness, health and dietary goals. In my current part-time role as a Customer Service & Content Creator, I focus on ensuring a seamless experience from the moment clients place their orders to the time they receive their meals. My responsibilities include overseeing cash handling, managing opening and closing procedures and coordinating supply orders, all while monitoring inventory to reduce waste and uphold quality standards.Additionally, I leverage my marketing background to broaden our digital reach by creating targeted social media content for a subsidiary brand, analyzing engagement metrics and refining strategies based on consumer insights. By promoting menu innovations, sharing nutritional information and highlighting special offers, I aim to boost customer engagement and brand loyalty. Working alongside the kitchen and management teams, I maintain a unified brand identity, ensuring operational tasks, customer service and promotional efforts align cohesively.A core aspect of my role involves planning and executing daily marketing initiatives that strengthen brand visibility and increase conversions. By regularly gathering feedback and evaluating online interactions, I adapt content to shifting consumer preferences, resulting in better campaign performance. This hands-on approach has sharpened my multitasking abilities and solidified my commitment to delivering meaningful customer experiences. Integrating excellent service with a data-driven marketing perspective has positively impacted business growth, fostered strong client relationships and inspired ongoing improvements within our dynamic team environment.
EDUCATION
ILAC
General and Business English
USP - Universidade de São Paulo
Master of Business Administration - MBA, Marketing
University of Niagara Falls Canada
Master's degree, Master of Arts in digital Media and Global Communication
FAPCOM - Faculdade Paulus de Comunicação
Comunicação Social - Publicidade e Propaganda, Commercial and Advertising Art
ABOUT CLAUDIA HARDT
I’m a communications professional who believes in the power of storytelling to inspire action and connection. Over the years, I’ve combined my background in marketing, project management and organizational communication to build strategies that unify teams, engage communities and reinforce authentic brand identities. Whether I’m crafting internal campaigns that resonate with employees or designing large-scale events that bring diverse audiences together, I’m guided by a passion for creativity, collaboration and positive impact. My academic journey, from Social Communication and Marketing to my current Master of Arts program, has deepened my analytical approach, encouraging me to blend data and innovation in every project. I’ve also nurtured an artistic side as a photographer and designer, which sharpened my eye for compelling visuals and dynamic storytelling. Because communication is about people, I strive to create content and experiences that not only inform but also build community and spark meaningful conversations. My expertise spans internal and external outreach, social media management, corporate initiatives, design thinking and diversity efforts, all underpinned by a commitment to effective stakeholder relationships. I love connecting with like-minded professionals, sharing insights and discovering new ways to engage audiences across cultural and linguistic boundaries. I’m equally comfortable diving into data analytics to fine-tune strategies or brainstorm fresh concepts that keep communications relevant and impactful. As I continue to evolve in my career, I am committed to applying my knowledge and expertise to drive impactful solutions and long-term success.
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