Claudia di Giacomo

Leader of Experience Production @La Llanada Florida

Davie, FL, US

Worked closely with leaders, designers and content creators to ensure a seamless production process with new and creative ideas to deliver the best experience to our customers- Developed and implemented event management processes with tight deadlines, and post-event evaluations, driving continuous improvement through feedback implementation- Supervised the end-to-end production process, from ideation and planning through execution and post-event analysis- Created the monthly budget for events and oversaw year-round operations, ensuring efficient resource allocation and cost control without compromising the quality of experiences delivered- Negotiated and secured vendor contracts, achieving cost savings while maintaining event quality- Collaborated closely with sales, product development, and support teams to align on marketing strategies- Conceptualized and executed successful offline experiences such as \"Happy LlanaBox\", elevating parent engagement by 3.6% and acquiring new Instagram followers in 2 months- Managed the whole operation of multiple projects simultaneously for 5 types of experiences with cross-functional teams, ensuring each one progresses according to the established timelines and goals set by the leadership team- Collaborated in brainstorming sessions to generate innovative proposals that contribute to the company\'s growth, overseeing the day-to-day operations of experience delivery, ensuring that teams are aligned with same goals- Planned and produced \"Breaks Llanada\" as a new division with a revenue of income in off-line events for the company- Managed and supervised e-commerce web site as LlanaMerch and oficial site of Camp La Llanada in everything related to the constant changes of information- Managed in hand with the graphic designer, the entire corporate image that represents the organization, through knowledge of reading graphic programs such as AutoCad, Photoshop, Sketchup, Illustrator and Adobe.

Instituto Superior Universitario de Mercadotecnia ISUM, Venezuela

Associate in Marketing (Cum Laude), Marketing/Marketing Management, General

Colegio Emil Friedman

Bachelor of Science - BS

Lynn University

B.S. Business Administration / Marketing, Marketing/Marketing Management, General