Claudia di Donato
Customer Transformation Manager @PwC
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WORK HISTORY
Customer Transformation Manager @PwC
Milan, IT
As Salesforce Marketing Cloud Manager, I bring technical and product expertise to client businesses and provide marketing automation solutions.I am responsible for digital transformation projects for clients in the fashion and luxury sector, where I collaborate closely with the business and IT departments.I am responsible for all aspects of team management, new proposals, customer support and budgeting.
EDUCATION
Università degli Studi di Napoli Federico II
Bachelor of Engineering (B.Eng.), Materials Science and Engineering
Università degli Studi di Napoli Federico II
Master of Engineering (M.Eng.), Materials Engineering
SKILLS
ABOUT CLAUDIA DI DONATO
With over five years of experience in Salesforce Marketing Cloud, I am a certified consultant and a marketing automation expert who leads customer transformation projects at PwC Italy. My mission is to help clients in the fashion and luxury sector leverage the power of digital marketing to enhance their brand awareness, customer engagement, and business performance.As a manager, I am responsible for all aspects of team management, new proposals, customer support, and budgeting. I collaborate closely with the business and IT departments of the clients, providing technical and product expertise, and delivering tailored solutions using email marketing campaigns, email automation journeys, and CloudPages. I also ensure the quality, compliance, and timeliness of the projects, following the best practices and standards.
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