Claudia di Donato

Customer Transformation Manager @PwC

Milan, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Customer Transformation Manager @PwC

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Milan, IT

As Salesforce Marketing Cloud Manager, I bring technical and product expertise to client businesses and provide marketing automation solutions.I am responsible for digital transformation projects for clients in the fashion and luxury sector, where I collaborate closely with the business and IT departments.I am responsible for all aspects of team management, new proposals, customer support and budgeting.

EDUCATION

1999 — 2003

Università degli Studi di Napoli Federico II

Bachelor of Engineering (B.Eng.), Materials Science and Engineering

2003 — 2006

Università degli Studi di Napoli Federico II

Master of Engineering (M.Eng.), Materials Engineering

SKILLS

JquerySEOXhtmlSearch Engine Optimization (SEO)User Interface DesignBootstrapSocial Media MarketingCmsUser ExperienceWordpressSocial MediaGitFront-End DevelopmentTutorshipCascading Style Sheets (Css)Html5SassEs6MagentoCssAccessibilitySubversionUsabilityFront-EndHtmlJavascriptE-Commerce

ABOUT CLAUDIA DI DONATO

With over five years of experience in Salesforce Marketing Cloud, I am a certified consultant and a marketing automation expert who leads customer transformation projects at PwC Italy. My mission is to help clients in the fashion and luxury sector leverage the power of digital marketing to enhance their brand awareness, customer engagement, and business performance.As a manager, I am responsible for all aspects of team management, new proposals, customer support, and budgeting. I collaborate closely with the business and IT departments of the clients, providing technical and product expertise, and delivering tailored solutions using email marketing campaigns, email automation journeys, and CloudPages. I also ensure the quality, compliance, and timeliness of the projects, following the best practices and standards.

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Claudia di Donato — Customer Transformation Manager at PwC in Milan, IT | Unifers