Claudia D.
Project Manager @American Income Life Global
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WORK HISTORY
Project Manager @American Income Life Global
US
Implemented Agile-inspired team meetings and daily stand-ups to track performance, resolve bottlenecks, and optimize workflows. Managed scheduling and workflow coordination, reducing scheduling conflicts by 30% and improving operational efficiency. Led process automation initiatives for expense reporting and sales tracking, cutting administrative workload by 40%. Facilitate onboarding and training sessions for new sales members, introducing structured learning paths similar to agile coaching. Tracked business metrics and sales pipelines using CRM tools, analyzing bottlenecks to optimize conversion rates, mirroring backlog refinement processes. Collaborated with leadership and operations teams to streamline sales processes, demonstrating cross-functional alignment similar to scrum practices. Proactively identified and removed obstacles in the sales process, ensuring a smooth workflow and continuous improvement.
EDUCATION
University of Colorado Denver
Bachelor of Science - BS, Biology/Biological Sciences, General
ABOUT CLAUDIA D.
Accomplished, dedicated, and motivated service professional with extensive experience in Agile transformations aimed at delivering functional and data-driven software solutions. Proficient in navigating diverse groups and thriving in fast-paced, deadline-driven environments. Possesses a talent for comprehending others\' needs and crafting tailored solutions to meet those needs effectively. Equally adept at working autonomously or collaboratively within a team setting.My passion lies in implementing Agile methodologies, facilitating IT deployments, and bridging the gap between operational improvement and technical execution. Having over 5 years of experience as a Product Owner and a Scrum Master, I excel in orchestrating Agile Release Train (ART) activities, optimizing delivery metrics, and managing cross-functional dependencies and features within the Agile framework. Furthermore, I offer guidance on Agile principles, instill technical rigor, and foster a culture of business agility. As a naturally curious learner, collaborative team player, and servant leader, I find fulfillment in collaborating with cross-functional, high-performing teams.
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