Claudia Boykin
Lead, Retail Brand Ambassador @ Atlanta Hawks & State Farm Arena || Event Operations Assistant @ Overtime Elite
- Role
- Event Operations Assistant at Overtime
- Location
- Decatur, GA, US
- LinkedIn followers
- 500 followers
About Claudia Boykin
I am a sports and entertainment professional with 5+ years of experience delivering…
Experience
Event Operations Assistant
Jan 2024 — Present · Atlanta, GA, US
Fan Engagement & Brand Representation: Serve as the first point of engagement for guests attending events such as Overtime Elite, Overtime Boxing, and Overtime Select. Foster a welcoming atmosphere, making fans feel like part of the brand through consistent interaction. Build lasting relationships with fans to ensure a safe, efficient, and enjoyable experience at all events.• Sales & Transaction Management: Efficiently process sales transactions using the Shopify POS system. Drive retail net sales, achieving an average increase of 86.82% by executing daily operations effectively.• Event Support & Community Engagement: Assist the community engagement team in executing events that connect Overtime Select and Overtime Elite’s brand with consumers. Support event operations, ensuring smooth coordination and fan engagement throughout.• Role Flexibility & Game Day Operations: Be flexible with game day positioning, handling various roles such as greeters, ticket scanners, and concourse leads as needed.• Cultural & Industry Knowledge: Possess familiarity with basketball, boxing, and pop culture, leveraging this knowledge to enhance fan interactions and engagement.
Education
Georgia State University
Master of Science - MS
2020 — 2021
Georgia State University
Bachelor of Interdisciplinary Studies
2015 — 2019
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