Claudia Ward

About Claudia Ward

I\'m a strategic, people-driven leader with 20+ years of experience across hotel operations, sales, and global project deployment. My career started on the front lines—leading front desk and operations teams—and has evolved into shaping sales and marketing strategies that drive performance and elevate service at scale.I’m at my best when I’m supporting others—whether it\'s mentoring a team, helping customers solve problems, or collaborating across departments to bring a vision to life. Over the years, I’ve naturally gravitated toward roles that blend customer service, sales enablement, and strategic execution.Most recently, I led global deployment initiatives at Marriott HQ, supporting major rollouts like FreedomPay Chip and Pin and performance tools across regions. I’ve also built and led high-performing teams, negotiated vendor contracts, and aligned marketing and sales efforts through data-driven storytelling and clear communication.Tools I rely on: Salesforce, Tableau, Adobe Creative Suite, Asana, Trello, SharePoint, and a healthy dose of empathy.Whether I’m building something from scratch or helping a team grow, I bring energy, adaptability, and a deep-rooted passion for service.

Experience

1. Director of Marketing & Customer Success

   Hub Os

   Jun 2025 — Present

   Spearheaded the promotion and marketing of Hub OS, a cutting-edge SaaS solution for the Hotels and Hospitality sector. • Engaged with new clients across North America, enhancing their understanding of how our software boosts productivity and efficiency. • Coordinated all onsite and offsite installations, ensuring seamless integration and customer satisfaction.

Skills

• Hospitality
• Food & Beverage
• Customer Service
• Sales
• Hospitality Management
• Hotel Management
• Hotels
• Front Office
• Management
• Hospitality Industry