Claudia Saracco
Digital Product and Conversation Designer @Redcare Pharmacy
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WORK HISTORY
Digital Product and Conversation Designer @Redcare Pharmacy
EDUCATION
Ludwig-Maximilians-Universität München
Training Course, Natural Language Processing Methods
CareerFoundry
Certified User Experience (UX) Designer, UX Design
IHK München
Weiterbildung, BWL-Kompakt
Università degli Studi Internazionali di Roma - UNINT
B.A. Übersetzen und Dolmetschen B.A. Interpretariato e traduzione, IT-DE-EN
plusDV Unternehmensberatung GmbH
Scrum Seminar - Agile Grundlagen und Implementierung
Harman University
Introduction to Functional Grammar for maching learning purposes
Heidelberg University
M.A. Konferenzdolmetschen - Conference Interpreting
ABOUT CLAUDIA SARACCO
I’m an agile Conversational AI UX Designer with 6+ years of hands-on experience in designing natural, engaging dialogues and voice experiences that make technology feel more intuitive and human. I specialize in designing, developing, and optimizing virtual assistants using both NLU/NLP technologies and LLMs that drive user engagement and deliver measurable business outcomes.What sets me apart? A rare blend of creative and analytical thinking, multilingual communication skills (German, Italian, English), and a deep passion for AI-driven innovation.Key Strengths & Expertise• Conversational Design & Dialogue Flow: Crafting efficient, engaging dialogues aligned with user needs and business objectives.• Virtual Assistant Development: Experience with chatbots, voice assistants, and multimodal interfaces using frameworks like Rasa, Bixby Developer Studio, and LLMs.• Prompt Engineering: Crafting, testing, and optimizing prompts to enhance LLM-driven interactions.• Persona & Tone of Voice Design: Defining brand-aligned personas, tone guidelines and communication styles for consistent user experiences.• Quality Assurance & Optimization: Monitoring performance, analyzing user data, and refining dialogues through testing and feedback.• User Research & Testing: Conducting interviews, usability tests, A/B tests, and competitive analysis to inform design decisions.• Workshop Facilitation: Leading collaborative sessions with teams and stakeholders to align on KPIs, user/business needs, and strategic solutions.• Agile Project Management: Experienced in SCRUM methodology, project coordination, and cross-functional collaboration.• Multilingual Communication: Fluent in German, Italian, and English. Deep understanding of multilingual and multicultural communication, and how communication itself works, ensuring inclusive, useful and enjoyable conversations.Tools & Technologies:Design & Collaboration: Adobe XD, Figma, Miro, Behance, Draw.io, Google DrawingsAI & Development Platforms: OpenAI, Anthropic, Rasa, Bixby Developer Studio IDE, Git, GitHubProject Management: Jira, ConfluenceAnalytics & QA: Excel, Google Analytics, Contentsquare, Medallia, FullstoryOperating Systems: Android, iOS, macOS, Windows
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