Claudia Paz
Project Manager Service Excellence - Airport Customer Service (Acs) @Delta Air Lines
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WORK HISTORY
Project Manager Service Excellence - Airport Customer Service (Acs) @Delta Air Lines
Atlanta, GA, US
Direct and execute projects within the Airport Customer Service Excellence team, specifically “Hospitality From The Heart\" training program for airport employees (domestic and international); most of them are new employees hired after the pandemic. Also support the ACS \"Leading-Edge Conference\" managing the LMS system and attendance for around 3,500 Red Coats (supervisors) from Delta\'s airports.• Manage logistical aspects of event held in multiple venues handling hotels, catering coordination, transportation, billing, and collateral resources.• Manage ongoing LMS system registration, participant communications and reporting surpassing attendance goals by 90%.• Regularly facilitate meetings with leaders and operations teams, sets deadlines, monitors, and summarizes progress of the project.• Coordinate and collaborate heavily with the Airport/Cargo Learning & Development and stakeholders to ensure content creation and delivery aspects of the initiative are complete.• Oversee multiple tasks simultaneously with complex moving parts, requiring a grasp on each dependency and impact.• Handle two inboxes (with heavy traffic) with around 400 emails per day and answer general and specific questions about the training not only for employees, but for facilitators, vendors, internal partners and leaders among others.
EDUCATION
Universidad Autónoma Latinoamericana
Bachelor of Laws (LL.B.), Law
Colegio Mayor de Antioquia
Bachelor's Degree in Business Administration
ABOUT CLAUDIA PAZ
Highly accomplished professional with a significant record of success in coordinating different kind of projects and programs for customers, team members, vendors and contractors. Extensive experience establishing and building relationships with key local/regional/national/international business, and civic leaders in the U.S / Latin America / Caribbean. Expertise in projects/programs, human resources support, events/meeting planning, sales, management and administration. Disciplined and exceptionally well organized with a track record that demonstrates creativity, self-motivation and initiative to achieve corporate goals.* Bilingual (English/Spanish)* Project/Program Management * Event and Meeting Planning * Relationship Building * Community Affairs * Strategic Sales & Marketing * Business Development * Executive Presentations * HR support (Interviewing & Recruiting)* Training & Development * Budget & Forecast * Latin/Hispanic Relationships (U.S- Latin America & Caribbean)
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