Claudia Oconnor

About Claudia Oconnor

Creative, goal-oriented information technology professional with a strong work ethic and ability to adapt to changing circumstances and to take advantage of emerging opportunities- 20+ years of experience creating and implementing information technology solutions- Specialties: project management, budget and financial management, cost control, staff management, process improvements and best practices, research and development, vendor management, problem-solving, customer service- Master of Science in Information Management - BS-Computer Science

Experience

1. Business Intelligence and Technology Support Chief

   Arlington County Government

   Mar 2021 — Present · Arlington, VA, US

   Specific responsibilities include:• Leading cross-functional teams of senior leaders in a collaborative manner to improve service delivery and provide new capabilities through innovative use of data and technology;• Establishing and maintaining DES technology architecture, data, and business applications, insuring appropriate discipline for systems integrations, configuration control, and cyber-security in partnership with the County\'s CIO;• Providing DES technical vision and leadership with the goal of addressing operational and customer needs;• Fostering an environment of innovation in the operations and maintenance of infrastructure and the environment through new tools;• Providing leadership to assigned team in a fashion that supports the DES culture, mission and values in three critical areas: 1) information management of departmental business applications; 2) County GIS resources; and 3) business intelligence and optimization,• Identifying efficiencies and operational gains through analytics and tools deployed by the Business Intelligence and Optimization unit;• Supporting the IT Program Manager in the implementation efforts for all major business applications;• Providing County leaders with tools and capabilities to analyze data and trends for reports and executive dashboards and leverages GIS and business application information to provide residents with access to County data; and• Implementing standardized program/project management processes and protocols to insure alignment and compatibility across the network and enterprise.

Education

• Marymount University

  Master of Science in Information Systems, Information Systems

  1996 — 1999

• Marymount University

  Bachelor of Science in Computer Science, Computer Science

  1991 — 1994

Skills

• Strategic Planning
• Technology Integration
• Information Technology
• Staff Management
• Risk Assessment
• Budgets
• Change Management
• Budget Management
• Teaching
• System Testing
• Team Leadership
• Erp
• Security
• Software Documentation
• Capital Program Management
• Cost Control
• Technology Management
• Budgeting
• Project Management
• Information Security
• Problem Solving
• Operations Management
• Process Improvement
• Management
• Leadership
• Technical Support
• Business Analysis
• Asset Management
• Program Management
• Integration
• E-Learning
• System Implementations
• Customer Service
• Business Process Improvement
• Risk Management
• Project Planning
• Enterprise Resource Planning (Erp)