Claudia Novo

Service Training Coordinator @Beckman Coulter Diagnostics

Miami, FL, US

Overview: Efficiently coordinate all tasks associated with the registration and management of Field Service Engineers (FSEs), Field Service Associates (FSAs), and Biomedical Engineers (Biomeds) in Service Training Courses. Ensures smooth operation and optimal scheduling for various training programs while maintaining clear communication with both internal and external stakeholders.Key Responsibilities:Class Management: Open and manage training classes within the Learning Management System (LMS).Enrollment Processing: Oversee and process enrollments, ensuring accurate registration for requested courses.International Coordination: Collaborate with international call centers and Biomeds to facilitate enrollment in training courses.Waitlist Management: Administer class enrollments and manage waitlists to maximize training opportunities.Prework Monitoring: Track completion of prework assignments in Knowledge Connection and issue reminders as needed.Scheduling and Prioritization: Work closely with area managers to schedule training sessions, prioritize student enrollments, and filter requests based on urgency and relevance.Global Coordination: Partner with global professional development managers to balance and align training schedules with organizational needs.Logistics and Communication: Provide detailed logistical information and send invitation letters to participants as required.Notable Achievements:Successfully opened and managed multiple training classes within the LMS.Streamlined the enrollment process, resulting in improved efficiency and participant satisfaction.Enhanced coordination with international teams, leading to increased global training participation.Implemented effective waitlist management strategies, reducing delays and optimizing class availability.Improved prework completion rates through proactive monitoring and reminders.

Florida International University

Bachelor's degree, Public Relations, Advertising, and Applied Communication

The University of Arizona Global Campus

Master of Business Administration - MBA, Business Administration and Management, General

Miami Dade College

Associate of Arts - AA, Mass Communication/Journalism