Claudia Minelli
Customer Operations @ITA Airways
Signup · Get unlimited contacts
WORK HISTORY
Customer Operations @ITA Airways
Rome, IT
Promote company values and ensure the highest level of customer satisfaction in the Customer Relations Department analyzing customers\' claims, through SAP Business Objects, Sabre and Amadeus, providing the most adequate solution to their issue both via telephone call and/or via email.•Assist customers pre- flight and post-flight (back-office) Platforms used: Salesforce, Sabre, Amadeus, SAP Business Objects, SIRAX, Bag Journey, World Tracer.• Support the Legal Office by investigating and providing documentation for aviation-related law suits
EDUCATION
Southlands English School In Rome
Primary and Secondary School Education (GCSE)
Highlands Institute Roma
Diploma Linguistico
John Cabot University
Bachelor of Business Administration (B.B.A.)
GEMA Business School
Executive Master Organizzazione e Sviluppo Risorse Umane
SKILLS
ABOUT CLAUDIA MINELLI
Social Media Marketing Promoter and Front Office Assistant at Buzz4Tours in Rome • Increased number of followers on Instagram and Facebook reaching the targeted number • Promoted the company both through social media and direct marketing • Assisted clients ensuring an enjoyable experience
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.