Claudia Kronthaler

Senior Team Lead Customer Success Emea Apac @Pricefx

Remote, DE

Spearheading a high-performing Customer Success team across EMEA/APAC regions, significantly enhancing customer satisfaction and retention for Pricefx. Initiating and leading strategic initiatives to improve customer experience, resulting in increased customer loyalty and satisfaction, and sustainable revenue growth. Demonstrating expertise in customer retention, risk management, and churn prevention, implementing effective strategies to mitigate risks. Championing a culture of continuous improvement, leveraging data-driven insights to optimize team performance and exceed key performance indicators. Fostering and sustaining strong relationships with key stakeholders, ensuring alignment with business objectives, and delivering exceptional service. Collaborating with partners to ensure a seamless customer focus throughout the customer lifecycle, monitoring quality and financial KPIs.Mentoring and guiding a diverse team of Customer Success professionals, promoting professional growth and regional team cohesion.