Claudia Knop

About Claudia Knop

As the Vice President of Business Systems Engineering at AT & T, I lead a team of high-performing professionals that deliver on the technology needs for Mobility and Broadband across Consumer, Small Business and Enterprise segments. With over 20 years of experience in various business units, I have the strategy, technical abilities, and system stability to enable AT & T to promote, sell, and support products and services across all channels.My team engages with partners across the company to coordinate from ideation to delivery across products, channels, systems, and strategic programs. We prioritize and orchestrate technology enabled experiences for customers and personnel, including billing, ordering, care, supply chain, commissions, wireless realization, and broadband and wired voice technology enablement. I also have a Master\'s degree in DIA from Emory University, which gives me the analytical and data-driven skills to drive growth and innovation for AT & T\'s platforms. My mission is to create value for our customers, employees, and shareholders by transforming the way we do business through technology.

Experience

1. Vice President Business Systems Engineering

   AT&T

   May 2021 — Present · Dallas, TX, US

   The Business Systems Engineering team plays a critical role within the company, primarily deploying the technology requirements for Mobility and Broadband. This team is responsible for the upkeep of approximately 600+ foundational applications and platforms, which are instrumental for various business segments such as Consumer, Small Business, and Enterprise. The team\'s work spans from ideation to product delivery, collaborating with different departments like product, channels, systems, and strategic programs. Their goal is to prioritize and manage technology-driven experiences for customers in areas such as billing, ordering, care, supply chain, commissions, wireless realization, and broadband and wired voice technology enablement. Claudia\'s team is vital in maintaining the strategy, technical capabilities, and system stability, enabling AT & T to advertise, sell, and support products and services across various channels (Sales and Support). The transformation of current stack applications into the future stack (target architecture) is also inherent in this role.

Education

• Emory University - Goizueta Business School

  BBA, Concentrations in Marketing and Prof and Corp Communications

  1994 — 1998

• Emory University - Goizueta Business School

  MBA, Management, Decision Information Analysis, Entrep

  2005 — 2006

Skills

• Product Marketing
• Product Management
• Mobile Devices
• Wireless
• Competitive Analysis
• Vendor Management
• Cross-Functional Team Leadership
• Go-to-Market Strategy
• Telecommunications
• Product Development
• Broadband
• Mobile Technology