Claudia Pohl

About Claudia Pohl

Proven leader with 15+ years of success in global leadership, product development, program management, IT, operations, customer success and transformation. Leader as an Individual Contributor, and across global teams varying in size from 15-450+. Developed and implemented complex programs and turnaround organizations with PMOs of $34 M, SDLC of $30 M and turnaround of $584 M. Sales wins of $34 M and proposal personal wins of $59 M and 92% success. Known for making businesses and initiatives successful regardless of the challenges!Specialities:Black BeltBusiness development / proposalsBusiness processes (definition, gap analysis, optimization and implementation)Change managementCommunicationsConsultingContinuous ImprovementCustomer Relationship Management (CRM)Customer SuccessData CentersFinancials (Budget, Costs, P&L, ROI, TCO)Global leaderIntegrationsITITILLeadershipMethodologies (RAD, Agile, Waterfall, etc.)Metrics (OKRs, SLAs, KPIs, OperationsOutsourcingPMI certifiedProduct managementRisk managementResource management / team buildingSalesScoping / Analysis / RequirementsSDLCSalesforce certified (sales, service and admin)six sigmaStandardizationStrategic management (planning, development, implementation)Team buildingTransformationValue realizationVendor / Partner management

Experience

1. Vice President - Customer Experience

   RollKall

   Aug 2020 — Present · Las Colinas, TX, US

Education

• University of North Texas

  MBA, Production Operations / Computer Science

• Lewisville High School

  High school diploma

• University of North Texas

  Bachelor of Science (B.S.), Communications

Skills

• Customer Relationship Management (Crm)
• Business Analysis
• Strategy
• Ms Project
• Business Transformation
• Pre-Sales
• Process Improvement
• Program Management
• Six Sigma
• Consulting
• Outsourcing
• Resource Management
• IT Service Management
• Change Management
• Business Development
• IT Strategy
• Vendor Management
• Data Center
• Business Process
• Pmo
• Leadership
• Budgets
• Strategic Planning
• Integration
• Governance
• Business Process Improvement
• Analysis
• Project Planning
• Crm
• Itil
• Management
• Team Leadership
• Project Management
• Management Consulting