Claudia Benites
Product Manager | Strategy | User research
- Role
- Product Manager at Laboratorio Trimax Perú
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Claudia Benites
Technical Product Manager with 5+ years of experience in agile environments, leading…
Experience
Product Manager
Sep 2023 — Present
Led and developed a zero-to-one B2B e-commerce portal, achieving a 10% increase in lens frames and 15% in lenses post-launch, leveraging on data analysis, market, and user research.• Redesigned the sales operations and customer support function through process mapping, role optimization, and chatbot deployment, increasing customer satisfaction by 18% and reducing response time.• Developed an internal AI-powered knowledge base covering products and internal processes, reducing salesforce training time by one week and increasing sales by 20% among newly hired representatives.
Education
Universidad del Pacífico (PE)
Business Administration
2014 — 2019
Northwestern University
Master of Science - MS
2024 — 2025
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